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Infos & Terms


The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by Retro Lab to the consumer.


All prices are in euros. They do not include delivery charges, which are billed separately and indicated before order validation.

Payment for all products will be in EUROS regardless of the country of delivery.

We reserve the right to modify prices at any time and commit to apply the rates in effect that will have been indicated at the time of your order.


Payment is made by Credit Card & PayPal. Retro Lab undertakes not to keep any financial data received during payment.

We only keep the information you provided when creating your order, relating to the billing and delivery of the purchased products.

Electronic signature

The acceptance of the order form by the consumer via the "double-click" constitutes a valid electronic signature and is binding between the parties, having the same value as a handwritten signature.

This "double-click" is a definitive and unconditional acceptance of the general conditions of sale on this website.

Transport & delivery

Parcels are usually shipped within 24 to 48 business hours after payment is received.


The tracking number and link will be provided to you via email as soon as your parcel is handed over to the carrier.


Shipping services for Europe and international destinations may vary depending on the carrier available in your country.

Your parcel will be deposited at the address provided during your order.

If it cannot be left in the mailbox, the delivery person usually contacts you for a hand-delivery arrangement.

In case of absence at your residence, the parcel will be represented the following day or available at the nearest post office, as indicated on the delivery notice. Please note that you have a limited time to retrieve it.

All orders are shipped with care in reinforced box packaging.

Order confirmation

At each stage of processing your order (receipt, possible change of availability, shipment), an email is sent to you.

The email confirming the processing of your order and the dispatch of your package will specify the tracking number and the link to the carrier's website for delivery tracking.

Retro Lab reserves the right not to confirm an order for any reason (problem with the order received or problem of supply of items).

The seller has 5 working days to indicate that he cannot fulfill the order and ask you to modify or cancel it.

Return & refund

Customers have a period of 14 days from the date of receipt to return an item.

This policy applies exclusively to new items in 10/10 condition. It is not possible to make a return for second-hand items.

In the event of a desire for exchange, we can proceed with an exchange for another item or size, subject to availability.

The refund will be made only in the form of a credit note, by issuing a coupon (code) valid on our website without any time limit.

The refund will only include the amount of the original item, shipping costs will not be included in the refund credit note.

Return shipping costs are the responsibility of the customer.

The shipping costs in the case of a new shipment for exchange are also the responsibility of the customer.

Before returning merchandise, please contact our customer service department to obtain an authorized return address and advise us of the reason for your return, as well as your exchange or credit note (coupon code) preferences.

The goods must be returned in their original packaging in good condition.

Goods used or damaged by the customer will not be refunded or exchanged.

Please note that we only evaluate the external condition of the shoes and that vintage items over 10 years old may present an increased risk of natural material and sole deterioration, and are therefore not covered by a durability warranty.

By placing an order on our website and purchasing the items offered, the buyer expressly accepts the general terms and conditions of sale and acknowledges having read about the risks associated with the use of the products.

It is expressly agreed that under no circumstances will the purchased items be returned for a refund in the event of deterioration or misuse.

We thank you for your understanding.

Reservation of Title Clause

The products remain the property of Retro Lab until full payment of the price by our company.

Until that date, the delivered goods are considered as consigned and the buyer bears the risk of damages that this material could suffer or cause for any reason whatsoever.

Notwithstanding any contrary provision, in the event of non-compliance by the buyer with one of the payment deadlines, Retro Lab, without prejudice to its other rights, may obtain, by registered letter, the return of the material at the expense of the buyer until the latter has fulfilled all his obligations.

Personal Information

Retro Lab undertakes not to disclose to third parties the information you provide to us.

This information is confidential. Accordingly, in accordance with the Data Protection Act of 6 January 1978, no account is created to avoid retaining your personal information.

Intellectual Property

The website www.retrolab-shop.com is the property of Retro Lab in its entirety, as well as all related rights.

All texts, works, illustrations, and images reproduced on www.retrolab-shop.com are reserved for copyright and intellectual property rights, and worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, only private use is authorized, subject to different provisions, or even more restrictive, of the Intellectual Property Code.




Any reproduction, in whole or in part, is systematically subject to the authorization of Retro Lab.




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